DATA SCIENTIST · CURIOUS BY NATURE

Somewhere in the chaos,
there’s a better question.

Hi, I’m Swagat. I work with people and use data to help make better decisions that make everyday experiences a little better for real customers and enterprises globally.

Currently at Oracle. Previously American Express.
An IIT Kharagpur graduate, always a student of something.

A little about my work
A cup of black coffee and a glass of water on a wooden tray
Some things are worth slowing down for.

01 / SELECTED WORK

What changed,
and why it mattered.

Some of the work I’ve helped shape,
and the difference it made.

AMERICAN EXPRESSPredictive modelling

Predicting customer behavior for better personalization.

An offer works best when it makes sense for the person receiving it. As part of the personalization team at American Express, I developed a spend prediction model that helped shape tailored incentive offers for customers across the Americas and EMEA—creating more relevant opportunities to earn rewards while helping the business grow.

97%of spend predictions within ±2% of actual spending

$20Min incremental annual revenue enabled

A closer look

I developed an XGBoost-based model using feature engineering and hyperparameter tuning, with SHAP explainability to help teams understand what drove its predictions.

Compared with the previous system, the model reduced under-prediction error by 25% and overall prediction error, measured by NRMSE, by 10%. It also used 77% fewer input variables, simplifying the prediction system without sacrificing performance.

Model stability extended from 30 to 360 days—a twelvefold improvement—removing the need for frequent model refreshes and their associated costs. These improvements supported the personalization initiative’s $20M in incremental annual revenue.

Python / XGBoost / SHAP / Feature engineering

AMERICAN EXPRESSModeling transformation

Rebuilding the foundations without downtime.

Across 30+ marketing models, teams were working with thousands of variables, overlapping definitions, and duplicated logic. I led a cross-functional effort to bring that data together into a shared, trusted foundation—removing redundancy while carefully checking that the models continued to behave as intended.

We made these changes while every model remained in production, with no downtime or interruption to ongoing operations.

30+models supported

40%fewer variables

Zerodowntime during the transition

RECOGNITION · 2025

American Express EVP Star Award

Recognised for leading this transformation initiative.
A closer look

The challenge was not simply to remove duplicate variables. Some could be reconstructed from shared base variables, but we needed evidence that the new logic preserved the meaning and behaviour of the originals.

Working across teams, I led the standardisation of variable definitions and shared sources of record. We compared reconstructed variables against their source-based originals, then checked that replacing them kept downstream model results within defined tolerances.

With a strict delivery deadline, I walked leadership through the risks of proceeding without these checks and secured additional time for validation. The broader initiative also included migrating model infrastructure to Google Cloud, with source validation and continuity checks while the models remained operational.

SQL / Google Cloud / Data validation / Cross-functional leadership

ORACLEAgentic AI and automated workflow

The same job. Less repetition. Greater security.

A routine manufacturing task required someone to guide each serial through a series of manual steps. I brought those steps into a single, approval-led workflow: users submit a batch, the system coordinates the processing, and the results arrive together.

90%estimated reduction in batch turnaround time

A closer look

The workflow brings together serial validation, component returns, and work-order updates that previously required repeated manual coordination. Built with Oracle AI Agent Studio, it supports concurrent processing across serials while retaining an approval gate before operational changes proceed.

I developed a Java 21 and Micronaut service to replace legacy application logic with APIs, preserving the existing operational rules. Parameterized Oracle SQL, OAuth, and OCI Vault-backed configuration supported the underlying data access and secure integrations.

A consolidated completion email gives users a summary of the batch results. The estimated turnaround improvement compares the previous one-at-a-time process with the concurrent batch workflow; it is not a claim that each individual serial processes 90% faster.

Oracle AI Agent Studio / Java / Micronaut / SQL

A LITTLE BACKGROUND

The journey so far.

My work sits between technical detail and the people making decisions with it.

2026 — NOW

Oracle

Senior AI Application EngineerBengaluru, Karnataka

2023 — 2026

American Express

Senior Data ScientistGurugram, Haryana

2018 — 2023

Indian Institute of Technology (IIT), Kharagpur

B.Tech + M.Tech · Mechanical EngineeringKharagpur, West Bengal
Additional learning

Oracle Fusion AI Agent Studio Certified Foundations Associate — Rel 1

Oracle Cloud Infrastructure 2025 Certified AI Foundations Associate

A SECOND PAIR OF EYES

You don’t have to figure
everything out alone.

I’ve helped people review their CVs, prepare for interviews, think through upskilling, and talk honestly about what comes next. Sometimes, a candid conversation is a good place to start.

This is something I do voluntarily, in my free time. If a second perspective would help, you’re welcome to reach out.

Let’s talk on LinkedIn

Free and informal, as my schedule allows.

02 / OUTSIDE THE DAY JOB

A few other ways
of paying attention.

Places to wander. Pages to linger over.
Little stories, collected along the way.

Warm lights on the curved Statesman building beneath a blue evening sky
When the city begins to glow.
An evening street lit by warm strings of lights
A little longer before heading home.
Sunlight filtering through green leaves and trailing roots around a tree trunk
Looking up, for a change.

Photographs © Swagat Susmoy. All rights reserved.

ON MY BOOKSHELF

  • The IdiotFyodor Dostoevsky

    The quiet courage of kindness in a world that mistakes it for weakness.

  • The Kite RunnerKhaled Hosseini

    What we carry from childhood, and the long road towards making amends.

  • Before the Coffee Gets ColdToshikazu Kawaguchi

    A return to the past, for the words we never quite found in time.

AND IN BETWEEN

Usually up for a good conversation.

I enjoy meeting people, travelling, and music (I enjoy singing too; welcome to my jam!). Sometimes, I write: a couple of lines, maybe a little longer.

There’s always room here for more of that, in time.

03 / KEEP IN TOUCH

Something on your mind?

A data science opportunity, a question about your next step,
or simply something we might enjoy talking about.

Say hello on LinkedIn